Cazibe Luxe – Refund Policy

At Cazibe Luxe, we strive to provide you with the finest luxury fragrances and an exceptional shopping experience. However, if you are not completely satisfied with your purchase, we offer a straightforward refund and return process.

1. Eligibility for Refunds & Returns

  • You may request a refund or exchange within 14 days of receiving your order.
  • The product must be unopened, unused, and in its original packaging with all seals intact.
  • Perfumes that have been used, damaged, or altered cannot be refunded for safety and hygiene reasons.

2. How to Initiate a Return

To request a return:
  1. Contact our Customer Support team at cazibeluxe@gmail.com within 14 days of delivery.
  2. Provide your order number and reason for the return.
  3. Once approved, you will receive return instructions and a prepaid shipping label (if applicable).

3. Refund Processing

  • Once we receive and inspect your returned item, we will notify you of approval or rejection.
  • If approved, your refund will be processed within 5-7 business days to your original payment method.
  • Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped).

4. Exchanges

  • If you prefer an exchange, please specify the desired fragrance when contacting us.
  • Exchanges are subject to product availability.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately with photos of the product and packaging. We will either replace the item or issue a full refund.

6. Non-Refundable Items

  • Gift cards (if applicable)
  • Final sale items (clearly marked at purchase)
  • Opened or used perfumes (for hygiene reasons)

7. International Returns

  • Customers outside our primary shipping region may be responsible for return shipping costs.
  • Refunds will be issued in the original currency, minus any customs or import fees.